Privacy Policy

1. Introduction

Lenotre Landscapes & Surfacing (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard the personal information you provide when using our website or engaging our services.

2. Information We Collect

We may collect and process the following personal data:

• Name, email address, and phone number (submitted via contact forms or quote requests)
• Property address and project details (provided during enquiries)
• Information about your use of our website (via analytics cookies where applicable)

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and provide quotations
• Arrange and conduct site surveys
• Communicate with you about your project
• Improve our website and services

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage & Security

Your data is stored securely and only accessible to authorised personnel within our business. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to 2 years after your last interaction with us.

6. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data (the “right to be forgotten”)
• Withdraw consent for us to process your data at any time

To exercise any of these rights, please contact us at info@lenotrelandscapes.com.

7. Cookies

Our website may use essential cookies required for its operation. Where non-essential cookies (such as analytics) are used, we will ask for your consent before placing them. You can manage cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact us at info@lenotrelandscapes.com or call 03300 433699.